FAQs - Frequently Asked Questions
Below are some commonly asked questions about our services and process. For more details or clarifications please do not hesitate to contact us.
How do I find out if your services are right for me?
We provide a no obligation free in home consultation to determine what services you may want or need, answer any questions you have, and to determine which of our care staff would be your best companion.
How do you screen the people you send to my home?
The Manager and Vice President of Waverly Care Associates interviews each caregiver personally, and we are the direct employer of the caregivers we send to your home. All employees must pass 2 face to face interviews, at least 2 positive professional reference checks, State criminal clearance, Penndot 10 year Driver's record, drug screening, county criminal record checks, the Office of Inspector General check, and infectious disease screening. We require a comprehensive orientation program and regularly review each employees performance. This process allows us control over the quality of services we provide to you.
What is the background and training of Waverly Care Companions?
Waverly Care Associates employs people with certified nurse aide licenses, home health aides, and social companions with a variety of backgrounds. We provide ongoing training to our employees in areas including, but not limited to Alzheimer's disease care, skin care, person centered care, transfer techniques, infectious disease control, nutrition, elder abuse and neglect, incontinence and constipation, understanding pain, guidelines for performing personal care and end of life care.
How do I pay for these services?
Waverly Care Associates will provide an invoice, and you pay us with a check, credit card or by ACH electronic payment. No money ever changes hands with our caregivers. If you have a long term care insurance policy, we will prepare and submit the necessary documentation to facilitate your reimbursement.
Will I be locked into a long term contract?
No Long Term Contracts! With only 24 hours notice, you can cancel or temporarily suspend service, or make schedule changes.
If I only want a little help should I contact Waverly Care?
We design a plan of care that meets your needs. Some of our clients only need our assistance once a week for 4 hours that day. It's your care done your way.
If I need assistance everyday should I contact Waverly Care?
Our employees can be there for you 24 hours a day, 7 days per week if that is what you need. We customize a plan of care with you.
Does Waverly Care provide medical care?
No. We are a non-medical companion service and do not provide skilled nursing services.
Does Waverly Care provide services in local hospitals?
Yes. We can provide private duty care either in your home or in a hospital.
Do I need to worry about taxes or insurance for my caregiver?
No. Waverly Care Associates is the employer for your caregiver. We take on all the employer responsibilities including Payroll Taxes, Worker's Compensation Insurance, Training and Supervision.